~ FAQs – Automatic Billing ~

How does automatic billing work?

Automatic billing is easy and you will never miss a payment that could cause your reservation to cancel. We simply bill the credit card used to make the reservation in accordance with the Payment Schedule. You can also set this up with multiple credit cards, but these reservations will need to be made by phone. Call with any questions.

What is the payment schedule?

Once you make your initial deposit your credit card used for your deposit will be automatically billed for all future payments leading up to your final payment date. The date that you place your reservation will dictate your minimum deposit amount, after which you would be required to make any future payments according to the schedule.

Additional payments can be made anytime up until final payment.

What if a credit card is declined at the time of processing?

We will directly reach out to the guest by phone and e-mail if a credit card is declined to obtain alternative credit card information.

In the unlikely event we cannot reach you after trying for a minimum of two weeks, your reservation will cancel and you will be subject to any cancellation penalties incurred.

How many automatic payments will I have?

It varies, but you’ll see your exact payment plan while you enroll. The number of payments is determined by when you book your cruise. Your initial deposit is due at the time of booking and you’ll usually get from 2 to 5 additional payments all in accordance with the Payment Schedule. Call with any questions.

Will I be reminded before my card is charged?

Yes, we send an email out about one week before we start processing payments for the group. And it can take up to two weeks to process all the payments for the group. Once your payment has been confirmed we’ll email you an updated invoice for your records.

What if my payment balance changes?

If your reservation balance changes (for instance, if you add a guest or upgrade your cabin), we’ll adjust the payment amounts on your payment plan and notify all guests via email. Your payment dates won’t change.

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