~ FAQs – Manage Reservations ~

What if I miss a payment?

Because we automatically bill your credit card according to the Payment Schedule, you should never miss a payment! Our staff will e-mail you a reminder a few days prior to the charge.

In the event the credit card is declined or has expired, we will contact you immediately for an alternative credit card. A $35 dollar penalty will be assessed. Therefore, PLEASE contact us PRIOR to the payment due date should you need to change credit cards.

In the event we cannot reach you or payment does not go through, your reservation will cancel and you will be responsible for all cancellation penalties that apply.

How do I add a guest to my reservation?

You can add an additional guest to your cabin based on availability with the cruise line.  The prices for 3rd and 4th guests added at the time of the initial reservation is stated in the Pricing section. Additional guests added to a cabin after the initial reservation will be charged at the prevailing rate of the cruise line.

The cruise line will only allocate a certain number of cabins which can vary by sailing to accommodate more than two persons.

We will always do our best to accommodate additional passengers.

Can I make changes to my reservation?

Only Lead Passengers or guests who are authorized to make changes can request to change or remove existing guests, or to upgrade to a higher-priced category. Downgrading your cabin to a cabin of lesser value is not allowed. The Lead Passenger must request these changes by phone or email.

Because the Lead Passenger “owns” the reservation, any changes to this passenger are subject to a Lead Passenger change fee of $250, and will require a signed RESERVATION CHANGE FORM.

ALL changes must be received by a specific deadline. Please call for details. Each reservation is allowed one free name change prior to the deadline. Additional changes prior to that date are subject to a $50 administrative fee per change.

Any changes, including adding unnamed guests made after the deadline, but more than one week before the cruise are $75 per change. Any changes, including adding unnamed guests made within a week of the cruise are $100 per change.

Changes or additions made within the week prior to sailing must be done in person at check-in, and may incur a fee up to $250 per change.

What is the official cancellation policy?

Cancellation fees for Joanie Madden’s Folk*N Irish cruise package will follow the schedule below and apply to all guests on the reservation.

• Cancellations must be telephoned or emailed to our Cruise Adviser Trisha Cook at Elite Cruisers.

• Depending on when you cancel, cancellation charges will be assessed as stated in the Cancellation Fee Schedule.

• No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.

• Refund processing time is about 7 to 10 business days. Norwegian Cruise Line’s Cancellation Policy is subject to change without notice.

• Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply.

• No refunds will be given on any cruise for no-shows.

• No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.

• Elite Cruisers, Trisha Cook and Joanie Madden are not responsible for any last-minute cancellations by artists or changes to the cruise itinerary by the cruise line.

• Once payment is applied, the reservation is subject to cancellation fees according to the below schedule.

• We strongly recommend the purchase of Travel Insurance. Please ask about Travel Insurance at the time of booking.

Can each roommate make their own payments?

We will automatically bill the credit card or credit cards used at the time of reservation in accordance with the Payment Schedule.

If two (or more) credit cards were used to make the initial reservation, we will bill them equally for all additional payments.

Should you want to add a credit card or change a credit card after the initial reservation, you will need to notify our office prior to the next scheduled billing.

How do I make a payment?

Payments will automatically be billed to the credit card we have on file in accordance with the Payment Schedule. You will receive an e-mail notification about a week before we start processing payments for the group as a reminder.

Should you need to change the credit card we have on file due to expiration or any other reason, please contact us prior to the next billing date on the Payment Schedule.

Payments can also be made via phone. For any changes or payments please call and ask to speak to Trisha Cook.

First Name:
Last Name:
Email *:

subscribe to: