~ FAQs – Top Questions ~

What is the Joanie Madden Cruise?

Your host Joanie Madden, world-renowned flute player, and raconteur invites you to join her and an astonishing array of world-class talent on board the incredible Norwegian Epic.

What are the age requirements for Joanie Madden Cruise?

Guests are required to be at least 21 years of age at by cruise embarkation day to travel in their own cabin. Guests under the age of 21 must be accompanied in the same stateroom by an individual 21 years or older. The exceptions to this policy are:

• Guests under the age of 21 traveling with a parent or guardian in an accompanying stateroom.

• Married minor couple – The booking must be documented that the couple is married. The couple must have proof of marriage at embarkation or they will be denied boarding without the benefit of a refund.

• Domestic Partners/Same-Sex Union minor couple – The booking must be documented that the couple are legal Domestic Partners/Same-Sex Union. The couple must have legal proof of partnership/union at embarkation or they will be denied boarding without the benefit of a refund.

Guest ages will be verified at embarkation. Guests not conforming to this policy will be denied boarding and assessed a 100% cancellation penalty. NO exceptions will be made at embarkation.

How does travel insurance work?

We recommend the purchase of Travel Insurance. The cost is based on age and the cost of your cruise. You may also call us to extend travel insurance coverage to your airline tickets or other travel accommodations you have made.
The purpose of travel insurance is to help provide protection for travelers against the unique risks associated with travel, before trip departure and during the trip itself. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans.
While travel insurance can be purchased any time prior to departure, to be eligible for benefits such as a waiver of the pre-existing medical condition exclusion, most insurance companies require the plan to be purchased within 7-15 days of your initial trip payment.
Please contact Trisha at Elite Cruisers for a quote.

As soon as you book air travel, ground transportation, hotel accommodations, or any other service as part of your planned trip, you are required to contact Elite Cruisers to update your insurance policy. We must change the coverage dates and increase the value of your coverage to maintain all benefits. Additional premium will apply. If you fail to contact us within 14 days to update your policy, and later file a claim, you may no longer be eligible for all benefits under the plan.
Full terms and details of a travel insurance plan, including limitations and exclusions can be found in the travel insurance plan policy or description of coverage.

Updated Nov 2022

What if a credit card is declined at the time of processing?

We will directly reach out to the guest by phone and e-mail if a credit card is declined to obtain alternative credit card information.

In the unlikely event we cannot reach you after trying for a minimum of two weeks, your reservation will cancel and you will be subject to any cancellation penalties incurred.

Will I be reminded before my card is charged?

Yes, we send an email out about one week before we start processing payments for the group. And it can take up to two weeks to process all the payments for the group. Once your payment has been confirmed we’ll email you an updated invoice for your records.

What if my payment balance changes?

If your reservation balance changes (for instance, if you add a guest or upgrade your cabin), we’ll adjust the payment amounts on your payment plan and notify all guests via email. Your payment dates won’t change.

What if I miss a payment?

Because we automatically bill your credit card according to the Payment Schedule, you should never miss a payment! Our staff will e-mail you a reminder a few days prior to the charge.

In the event the credit card is declined or has expired, we will contact you immediately for an alternative credit card. A $35 dollar penalty will be assessed. Therefore, PLEASE contact us PRIOR to the payment due date should you need to change credit cards.

In the event we cannot reach you or payment does not go through, your reservation will cancel and you will be responsible for all cancellation penalties that apply.

How do I add a guest to my reservation?

You can add an additional guest to your cabin based on availability with the cruise line.  The prices for 3rd and 4th guests added at the time of the initial reservation is stated in the Pricing section. Additional guests added to a cabin after the initial reservation will be charged at the prevailing rate of the cruise line.

The cruise line will only allocate a certain number of cabins which can vary by sailing to accommodate more than two persons.

We will always do our best to accommodate additional passengers.

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